Privacy Policy

This Privacy Policy outlines how Pubs collects, uses, and protects personal information. We are committed to safeguarding the privacy of our players while providing a secure online gaming environment. This document explains the data handling practices for all services offered. Understanding these terms is crucial for all users of the platform. For details on safe gaming practices, please refer to the Pubs responsible gambling page.

Information We Collect

To provide our services, we gather specific information during various interactions. The collection of this data is essential for account operation, security, and regulatory compliance. The types of information we may collect include:

Personal Identification Information: This includes details provided during registration, such as email address, date of birth, and any information submitted for Know-Customer (KYC) verification, like a government-issued ID or proof of address.
Transaction Data: We collect information related to deposits and withdrawals, including payment method details and crypto wallet addresses. This is necessary to process payments and maintain financial records.
Technical Information: This involves data about the device and browser used to access our services, IP address, and login activity. This information helps us enhance security and optimise the user experience.
Communication Records: We may keep records of any correspondence, whether through live chat or email, to improve customer support and resolve queries effectively.

How We Use Information

The information collected is used for several key purposes. Primarily, it allows us to manage accounts, process transactions securely, and ensure we comply with legal and regulatory obligations, such as age verification and anti-fraud measures. Data is also used to provide personalised customer support and, with consent, to inform players about relevant promotions and updates from the online casino Pubs. We also analyse aggregated data to improve our services and game offerings.

Pubs does not sell personal data to third parties. However, we may share information with trusted partners to deliver our services. This includes payment processors to facilitate transactions, software providers to ensure fair gameplay, and regulatory bodies as required by law. All third parties are required to adhere to strict data protection standards to ensure the information remains secure.

Data Security

Protecting player information is a top priority. We employ a range of security measures, including SSL encryption, to protect data during transmission. Account security is further enhanced through robust verification processes, secure login protocols, and continuous monitoring for suspicious activity. These features work together to create a protected gaming environment.

Data Retention

We retain personal information for as long as an account is active and for a subsequent period as required by law and regulatory obligations. After this period, the information is securely deleted or anonymised. The retention period is determined by legal requirements and the necessity to resolve potential disputes or enforce our agreements.

Player Rights

Players have several rights concerning personal data. These include the right to access the information held about them, the right to request corrections to any inaccurate data, and the right to request the deletion of data under certain conditions. Players can also opt out of receiving marketing communications at any time. To exercise any of these rights, please contact our support team.

Cookies and Tracking Technologies

Our platform uses cookies to enhance functionality and user experience. Cookies are small text files stored on a device that help us remember preferences, understand site usage, and ensure the platform runs smoothly. Players can manage cookie preferences through the browser settings, although disabling them may affect site performance.

Changes to This Policy

Pubs reserves the right to update this Privacy Policy periodically. Any significant changes will be communicated to players through an on-site notification or via email. We encourage players to review this page regularly to stay informed about how we protect personal information.

Contact Information

For any questions or concerns regarding this Privacy Policy or the handling of personal data, please do not hesitate to contact our support team. Queries can be sent via email to support@pubs.com, and our team will be available to assist.