Contact Us

Getting in touch with the team at Pubs is straightforward. Whether there’s a question about an account, a payment, or a game, the support crew is on hand to provide assistance. The customer service at Pubs casino AU is structured to resolve queries efficiently for all players.

Our Support Channels

We offer several ways to connect with our support team, ensuring help is available whenever it’s needed. Choose the method that best suits the query.

Live Chat

For immediate assistance, the Live Chat service is the quickest option. It is available 24/7, with responses typically received within a few minutes. Access the chat feature through the floating widget on the site or via the main Support Centre. This is ideal for urgent questions regarding gameplay, deposits, or account access.

Email Enquiries

For more detailed or non-urgent matters, players can send an email to support@pubs.com. This channel is well-suited for complex issues, feedback, or when documents need to be submitted for account verification. The team aims to respond to all email requests promptly. For more information on how data is handled, please review the Pubs privacy policy.

Help Centre

Our comprehensive Help Centre is a valuable resource for self-service support. It is filled with frequently asked questions, step-by-step guides, and detailed articles that cover a wide range of topics. It’s often the fastest way to find an answer without needing to speak directly to an agent.

Common Support Topics

Our team is equipped to handle a variety of enquiries. Players commonly reach out for help with the following subjects:

• Account registration, verification, and login issues.
• Assistance with making deposits or processing withdrawals.
• Clarification on bonus terms, wagering requirements, and promotional offers.
• Guidance through the Know-A-Customer (KYC) verification process.
• Technical support for game performance or platform accessibility.
• Information and support related to responsible gambling tools.

Preparing to Contact Support

To ensure a swift and effective resolution, it helps to have some information ready before getting in touch. When contacting support, please have the account username or registered email address available. If the query relates to a specific payment, having the transaction ID and relevant details will allow the team to investigate more quickly.